Refund Policy

Ahmed Salem (Apidot)
Franz-Wolter-Str. 16, 81925 München, Germany
E-Mail: info@apidot.de
Phone: +49 155 1152 9474

14-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date, no reason needed, even if you have already used the Exam Pass.

Orders placed before 13 October 2026 keep the 30-day guarantee they were sold with.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net and follow the refund link in your purchase receipt, or contact our support team at the address above and we will pass your request on. Refunds go back to the original payment method and normally appear within a few working days.

After a refund

When a refund is granted, the paid access tied to that purchase is closed. Your study progress is not deleted by a refund: you keep the free parts of the app and can export a backup of your progress at any time.

Withdrawing from a purchase

Our online reseller Paddle.com is the Merchant of Record for all our orders. If you bought as a consumer in the EU, you also have the statutory 14-day right of withdrawal. Paddle’s Buyer Terms and Refund Policy explain it, including when it can end early for digital products. To withdraw, use the withdrawal button in Paddle’s customer portal, which you open with the link in your purchase confirmation email or at paddle.net.

Our guarantee is on top of your legal rights. Nothing here limits mandatory rights under German or EU law.